Help & Support

Quick answers for top-ups, sessions, and loyalty.

Frequently asked questions

When will I receive my top-up?

Most top-ups are instant. In rare cases, delivery can take 10–15 minutes due to game server delays.

Is it safe to top up on LY4Mart?

Yes. We never ask for your password or sensitive account details—only identifiers needed for delivery.

What information do I need to provide?

Typically your Player ID and server/region (if required), plus an email for confirmations.

I entered the wrong Player ID. What do I do?

Contact support immediately with your order reference. If unprocessed, we’ll help correct it.